Employee Success Associate
Company: Larkin Benefit Administrators
Location: Roseville
Posted on: May 2, 2024
Job Description:
Description:We are seeking a dedicated and detail-oriented
individual to join our team as an Employee Success Associate. As a
key member of our team, you will be responsible for administering
leaves of absence and ADA claims for multiple clients, ensuring
compliance with federal and state leave laws. This role requires
excellent customer service and communication skills, willingness to
learn and adapt, and the ability to coordinate effectively with
various stakeholders. Job Title: Employee Success AssociateReports
To: Operations ManagerFLSA Status: Non-ExemptLearn about Gold
Standard service delivery while focusing primarily on the simplest
leave types.Job Duties and Essential Functions
- Administer a full workload of leaves of absence and ADA claims
for multiple clients, per client policies, while adhering to
federal and state leave law regulations.
- Leave administration includes, but is not limited to,
confirming leave eligibility, reviewing medical documentation,
communicating with healthcare providers, client employees and
members of the HR team, and confirming return-to-work.
- ADA administration includes, but is not limited to, engaging in
the interactive discussion process on behalf of the client,
documenting the process, seeking clarification as necessary, and
acting as a resource for a client as they assess the request for
accommodations on a case-by-case basis.
- Provide excellent customer service by answering phones,
responding to emails, and communicating effectively with clients'
employees in a timely manner - answering questions regarding leave
entitlement, client policies, and benefits.
- Coordinate effectively with Claim Specialists to ensure that
employee claims are adjudicated timely and accurately.
- Draft and send letters to employees regarding leave
entitlement, disability benefits, and/or the interactive discussion
process.
- When applicable, initiate return-to-work accommodations while
adhering to relevant federal regulations.
- Maintain high quality employee leave and ADA files according to
set standards and naming conventions.
- Able to take on additional work with short notice (e.g. client
needs to be taken over on short notice due to business needs).
- When required, coordinate between short-term disability
insurance carriers, worker's compensation insurance providers, and
the employee.
- Participate in client meetings, company-wide off-site meetings,
and training programs which may require some infrequent
travel.
- Available to back up multiple accounts.
- Perform other duties as assigned in order to meet business
needs.
- Expected to work 40 hours per week.
- Expected to report to the office five days per week; at six
months of tenure, the ability to work a hybrid schedule including
at least two days in the office per week is assessed based on
performance. Hybrid work schedules are subject to change depending
on performance and business needs.
- Perform above duties in the office between regular business
hours:
- Roseville, CA office location: Monday to Friday, 8am to 5pm
(PST)
- Atlanta, GA office location: Monday to Friday, 8am to 5pm
(EST)Requirements:
- A four-year college degree.
- Proficient typing and strong knowledge of MS Word.
- A passion for excellent customer service.
- Ability to prioritize tasks and focus on the most important
ones.
- Ability to communicate effectively with colleagues, leadership,
clients, and employees.
- Have a system for keeping track of work to ensure that the work
is done on time and accurately.
- Ability to identify and solve problems quickly and
efficiently.
- Willing to learn and take on new challenges.
- Takes the initiative to understand the why behind things.
- Receptive to feedback and embraces continuous improvement.
- Planning ahead, managing time well, being on time, and thinking
of better ways to do things.
- Being helpful, respectful, approachable and team-oriented,
building strong working relationships and contributing to a
positive work environment.
- Excellent follow through and common sense.
- Excellent attention to detail.
- Strong organizational, quantitative, and verbal/written
communications skills.
- Ability to comprehend a variety of informational documents
including, but not limited to, disability plan documents and client
leave policies.
- Ability to comprehend and interpret a variety of reference
books and manuals including administrative manual, personnel
policies, and state and federal regulations.
- Ability to keep abreast of any changes in law, policy, methods,
procedures, etc. as they pertain to clients.The above job
description is meant to describe the general nature and level of
work being performed; it is not intended to be construed as an
exhaustive list of all responsibilities, duties, and skills
required for the position.The Larkin Company is an equal
opportunity employer that is committed to providing all employees
with a work environment free of discrimination and harassment. We
celebrate diversity and welcome applicants from every background
and life experience.Compensation details: 50000-60000 Yearly
SalaryPI6fa19cf8e3a3-31181-34344152
Keywords: Larkin Benefit Administrators, Carson City , Employee Success Associate, Other , Roseville, Nevada
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