Patient Services Representative ROCX
Company: Reno Orthopedic Center
Location: Reno
Posted on: February 16, 2026
|
|
|
Job Description:
Job Description Job Description Reno Orthopedic Center wants you
to join the team as a Patient Services Rep! We are seeking an
enthusiastic and dedicated team member to greet and check-in
patients at our Main ROCX Clinic. Who are we? At Reno Orthopedic
Center (ROC), every action is driven by our employee expectations:
We lead with a patient-first mindset, ensuring every decision is
made in the best interest of those we serve. We believe in the
power of assuming good intent, fostering a culture of respect,
optimism, and compassion, where teammates lift each other up. Here,
you're encouraged to own your success — we support your growth,
celebrate your contributions, and empower you to take initiative.
Continuous learning is part of who we are; we strive for constant
improvement in everything from clinical innovation to personal
development. We value kindnessas a core strength — it's how we
treat our patients, our colleagues, and our community. Most
importantly, we encourage every team member to be an advocate — for
patients, for progress, and for doing what's right. If you're
looking for a place where your work matters, your values align, and
your growth is supported, you'll find purpose and belonging at ROC.
What sets us apart? Reno Orthopedic Center (ROC) is
physician-owned, meaning decisions are made by those who understand
patient care firsthand — and every team member’s voice matters. We
offer a fully integrated musculoskeletal health campus with on-site
surgery, advanced imaging, therapy, urgent care, and specialty
services like bone health and orthopedic oncology. With continuous
growth and investment in new facilities and technology, ROC
provides a forward-thinking environment built to support both
exceptional patient care and your professional development. We’ve
been the trusted name in musculoskeletal health across Northern
Nevada for over 60 years — and we’re still growing! What would you
do in this role? You will be the first and last employee our
patients would interact with during their time at ROC. You can make
patients feel less nervous or scared or make a patient’s day by
giving them a warm welcome. Your attention to detail will allow for
the correct information be provided to the clinical team and ensure
the correct billing is taken care of for the patient. You are
essential to facilitating a great patient experience. A Day in the
Life Check-in/check-out patients, and schedule follow-up
appointments; Accurately enter patient demographic information in
patients’ electronic medical records; Scan photo ID’s and insurance
cards and verify insurances; Collect applicable co-pays and ensure
billing information is updated; Balance money drawers at end of
day; Maintain calm and efficient patient flow through the clinics.
Requirements Certifications/Educations : High School Diploma
Knowledge of : Customer service principles and practices
Experience: Using computer systems and applications, including
entering data and typing Preferred Qualifications - How can you set
yourself apart from other applicants? One year of experience
performing reception duties. Benefits At Reno Orthopedic Center
(ROC) , we believe that exceptional patient care starts with taking
care of our people. We prioritize work-life balance by fostering a
supportive, team-oriented environment where workloads are managed
realistically, schedules are respected, and personal well-being is
valued. Why chose ROC? Full time benefits include: Medical, dental,
vision insurance Discounted orthopedic care at ROC Paid time off
and holiday pay Extended sick leave 401(k) plan contributions with
no match required EAP, disability and life insurance Health and
fitness program Employee events Coffee shop onsite (main location)
Dependent on Position: Continuing education funds / certification
reimbursement Relocation assistance (for eligible roles)
Productivity bonuses or incentive compensation (for eligible roles)
Student loan repayment (for eligible roles) Come build your career
with a team that’s committed to innovation, community, and
compassion in orthopedic care. Whether you’re a seasoned specialist
or just starting your journey, you’ll find purpose, impact, and
growth at Reno Orthopedic Center . “ROC doesn’t just talk about
values — they live them. Every day here feels like a chance to do
meaningful work with people who truly care." - Mandy Metcalf, ROC
Team Member
Keywords: Reno Orthopedic Center, Carson City , Patient Services Representative ROCX, Healthcare , Reno, Nevada
