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Customer Success Manager

Company: Cleo
Location: Carson City
Posted on: June 6, 2024

Job Description:

Customer Success Manager

at Cleo (US)


Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industry's most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. In a nutshell, Cleo is a rapidly growing category leader in ecosystem integration software and we have experienced tremendous growth over recent years.

What You Will Be Doing

Uphold Cleo's Customer Success strategy and processes ensuring that 100% of interactions are accurately recorded and follow-ups scheduled

Oversee the customer lifecycle, from launch to renewal, to ensure an optimal customer journey

Manage a customer base of 30+ customers, including regular 1 on 1s with key stakeholders and quarterly Executive Business Reviews

Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers

Understand our customer's organizational structure and develop relationships with key business stakeholders

Understand our customer's business and link customer goals to compelling solutions to be delivered

Proactively assist in problem resolution, both internally and externally

Keep accurate records, including documented customer service actions and discussions.

Escalate issues appropriately to Services, Support, Product, etc.

Develop compelling recommendations, with strong close rates for add-on business

Invest in developing both self and others, as well as contribute to organizational efforts, as required

Your Qualifications

5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field

Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives

Proven ability to work in a fluid environment, with limited processes

Excellent communication and presentation skills directed at both business-oriented and technical audiences

A few things we have to offer:

Competitive compensation

Great Healthcare + Dental + Vision

Flexible PTO

Culture of support, encouraging Life-Work balance

401k match

FSA and HSA options

Employee Assistance Program

Paid Parental Leave

Representing a company with 4,000+ clients and a 99% retention rate

Accelerated title and salary growth potential

A fun and energetic work environment that makes you excited to go to work every day

Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law.

Keywords: Cleo, Carson City , Customer Success Manager, Executive , Carson City, Nevada

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